Green Beagle Lodge

Dog injured at daycare requiring veterinary care/hospitalization

“Our dog was recently injured at their doggy daycare and needed to spend a night in the hospital after being picked up. Unfortunately, her injury requires surgery with a lengthy recovery period.”

Kennel cough/Bordetella outbreak with delayed notification

“4 days later my dog started exhibiting breathing issues, 6 days later I had to take my service dog to the emergency room. 7 days later I received an email from the lodge indicating that they had been having Bordetella- Kennel Cough issues for weeks.”

Medication administration error

“the staff did not give her any of her two medications. One medication is required daily and was provided in an unopened box and the box was returned to me unopened”

Dog left in unsanitary conditions (urine-soaked)

“They left my dog covered in her own urine for an entire weekend”

Cat health decline resulting in death after boarding

“Our 12-year old cat passed unexpectedly after the last boarding... she had lost a lot of weight when we picked her up”

Lack of availability/difficulty booking reservations(4 mentions)

“There is never any availability at this place. Even when you register the moment it goes live. It's extremely frustrating.”

Price increases perceived as excessive(2 mentions)

“they started out expensive and have only increased prices at an exorbitant rate.”

Communication failures about important issues(3 mentions)

“really terrible front staff communication... no one EVER answers the phone”

Staff turnover affecting service quality

“After repeatedly having lost groomers to turnover, I'm really happy I found the Green Beagle Lodge.”