Chasin' Tails

Undisclosed isolation/quarantine of social dogs

“They placed her alone in a 4x4 room for almost 24 hours... and did not notify me. Only when I noticed how upset my dog still was a day later and called to ask about the incident was I told.”

Medical neglect/Communication failure regarding illness

“I had to reach out and ask 'why can't I see my dog?' 3-4 times before you finally informed me he was sick... he had contracted kennel cough and required veterinary intervention.”

History of legal action against reviewers

“Chasin' Tails filed a lawsuit against me for $70,000 for defamation of character for posting the review above.”

Unresponsive communication (Phones/Email)(12 mentions)

“No one answers the phones, responds to the voice mails left or the text service. Booking with this business is impossible.”

Sudden 'failing' of assessments/Upselling training(6 mentions)

“They proceeded to tell me that he is unable to attend freeplay and will require training from their staff in order to rejoin freeplay. This seems like a money grab.”

Grooming delays/quality(5 mentions)

“It had taken them 5.5 hours to compleat this task when we were told at drop off it would be 3-4 hours.”