The Petropolitan

Physical injury during grooming (quicked nail) resulting in ER vet visit and significant blood loss.

“my dog's nails were cut past the quick... I noticed blood throughout the back seat and immediately took my dog to the emergency vet.”

Allegations of rough handling by grooming staff witnessed by a passerby.

“She pushed him roughly when moving him around, and when trimming his paws, she grabbed them aggressively. She looked angry and showed no care or gentleness at all.”

Failure to feed pets during boarding/daycare stays.

“The last two times I brought my dog here they forgot to feed him. One was a full day, the second time was a half day.”

Hidden fees and billing discrepancies(4 mentions)

“The additional amounts were only discovered when I checked the detailed invoice online... padded the bill, doubled-down when questioned.”

Poor communication regarding grooming delays/scheduling(5 mentions)

“My dog was not done until almost 4 hours after her grooming appointment... the lack of communication was very frustrating.”

Strict/Inflexible cancellation policies(3 mentions)

“I canceled my booking due to air Canada’s strike... but no refund or any credits back. Really great policy they have, no exemption at all.”