Chixie

Dog returned scared, nervous, and with diarrhea after boarding

“When I picked him up he was scared and nervous. He couldn't wait to get out of there!!!!!!! My dog also looked like he was neglected and had diarrhea.”

Dog showed signs of distress/illness after grooming (dizzy, disoriented, dry heaving)

“He appeared Dizzy and Disoriented. He began to Dry Heave.”

Staff member was short/rude with customer during pickup

“I was told the lady was also very short with him.”

Long wait times / poor communication about delays(2 mentions)

“Currently, I came in after 4 hours and they said it will be another hour. I'm sorry but this is unacceptable if someone calls out for the day communicate the new wait time.”

Unclear vaccination record policy / awkward questioning

“They questioned the vaccination records we provided—despite them being up-to-date—and asked for additional documentation since they couldn't understand the dates.”

Unexpected fees / lack of consultation disclosure

“I get a phone call from a lady who was very upset, stating he was marking and told me there should have been a consultation and I would be charged extra.”

Rude phone customer service

“The first woman who answered the phone had such a monotone voice and was rude with me. The second woman laughed when I asked...”

Location near freeway / lack of peaceful environment

“The environment itself wasn't very peaceful—right next to a loud freeway with no sense of calm for the dogs.”