Spring facilities
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Family Pet Retreat LLC

19417 Haude Rd, Spring, TX 77388

4.8
239 Google reviews
Cage-freeOutdoor yardPool / water playMedication adminGroomingClimate controlled

Overview

Family Pet Retreat is a cage-free dog boarding and daycare facility in Spring, TX offering overnight boarding ($32-44/night based on dog weight), dog daycare ($22/day), and grooming services. The facility features 5,700 sq ft of climate-controlled indoor space, outdoor play areas with a lake for swimming, and requires vaccinations including DPP, Bordetella, and Rabies. They accommodate senior dogs, multiple dogs from the same family, and provide medication administration for a $2/day fee.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: DPP, Bordetella, Rabies, Canine Influenza

Policies & Details

Hours & Billing

Drop-off hours:6:30am-6:00pm
Pick-up hours:6:30am-6:00pm
Checkout time:12pm
Late pick-up fee:$22 per dog if picked up after 12:30pm
Billing method:Per night

Cancellation & Deposits

Cancellation penalty:Payment of half required at drop-off; cancellation policy not clearly specified
Deposit required — HALF of total

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Extras

Multi-dog discount — $17/day/dog for 2+ dogs on 10-day package
Senior dog accommodations
Owner operated

What Reviews Say

237 reviews analyzed

Family Pet Retreat is highly regarded for its unique 'home-style' boarding featuring private rooms with toddler beds instead of traditional crates. Customers consistently praise the exceptionally friendly staff and the facility's affordability compared to local competitors. While there are occasional complaints regarding cash-vs-credit pricing and communication during medical incidents, the overwhelming majority of pet owners report that their dogs are excited to arrive and return home happy and well-cared for.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Value
4.8
Facility
4.7
Drop-off / pickup
4.5
Communication
4.2
Safety
4.0

People love

Crate-free/Room boardingAffordabilityAnxious/Rescue dog care

Staff shoutouts

Debanhi(18 mentions)Alex(5 mentions)Nadia(3 mentions)Antonio(2 mentions)

Worth noting

Health/Infection concerns (Kennel Cough/Skin issues)

“My dogs came home sick with kennel cough after staying here... there’s too many red flags”

Undiagnosed medical claims by staff

“explained to me that he was not able to play with any other dogs because he had 'ringworms'... evaluation [by vet] he did not have the said ringworms”

Pricing transparency/Surcharges

“The fee went up to $81 because we were 'not paying with cash.' I asked why we were not informed of that policy prior to that moment.”

Communication regarding health/incidents

“I asked why no one called to inform me and their response was 'we dont want to scare you while your away'”

Owner replies to 98% of reviewsAvg response: 2dwarm tone34 repeat customers

Top Rated

4.8 stars from 239+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 239 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.6/ 5
Amenities6 of 14
Reviews239
Repeat customersNumber of reviews that mention returning or being a regular customer.34

Pricing

Boarding

$32–$44/night

Daycare

$22/day

Contact

Visit Website+1 832-764-0904Get directions to 19417 Haude Rd, Spring, TX 77388

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