PetSuites Spring Rayford

Severe medical injury (corneal ulcer/perforation) allegedly unnoticed by staff

“The fact that she was under their care for 4 days and NO ONE even knew her her eye was red, goopy, foggy blue with a hole in the middle, should be concerning enough.”

Report of dog death due to heat stroke

“Her dog Lucy died in their care... she was informed that her dog’s cause of death was heat stroke.”

Physical injury/Bite wound discovered after grooming

“I noticed a wound on his neck. He was completely swollen... By the size of the wound, I could tell he was BITTEN by a much larger dog.”

Allegations of using water hoses as discipline

“THEY SPRAY YOUR DOG WITH A HOSE HEAD ATTACHMENT ON AS DISCIPLINE!”

Grooming quality/errors(5 mentions)

“They did a short cut on a dog that was only supposed to come in for a tidy and bath. The groomer literally chopped of nearly 8 inches of hair.”

Hygiene issues upon pickup (Urine/Smell)(3 mentions)

“when i picked him up he was covered in urine and i mean covered from his chin all the way to his tail.”

Pricing and hidden costs(4 mentions)

“Becareful and ask what you are paying for, eceryrhing is an additiinal cost.”