Toronto facilities
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Chuck's Mutts

1362 Bathurst St, Toronto, ON M5R 3H7

4.1
49 Google reviewsGoogle Verified
Cage-freeStaff overnightOutdoor yardAccepts puppiesReactive breeds OKTrainingOvernight potty breaks

Overview

Chuck's Mutts & Co is a queer-owned, boutique dog care facility in Toronto offering daycare, boarding, walking, training, and puppy socials. They provide cage-free, homestyle boarding at their main location and Camp Chuck (a 56-acre property 45 minutes north of the city with 7 acres of fenced land). The facility is known for individualized care, positive reinforcement training, and working with rescue dogs including behavior rehabilitation.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play
Solo play
Daily updates — Free
Feeding policy:Owner provides food

Extras

Multi-dog discount — $15 for additional dog on walks
Senior dog accommodations
Owner operated

What Reviews Say

49 reviews analyzed

Chuck's Mutts is highly praised by regular clients for its personalized care, detailed handwritten report cards, and success with reactive or anxious dogs. However, there is a significant divide in experience; while long-term clients feel like family, prospective or departing customers frequently report being 'ghosted' or ignored. Additionally, multiple public-facing incidents involving poor leash control and staff confrontations suggest a need for better professional conduct outside the facility.

Dog happiness
4.8
Facility
4.5
Value
4.5
Staff
4.2
Drop-off / pickup
4.0
Communication
3.5
Safety
3.2

People love

Report Cards and Photos(12)Specialized Care for Reactive/Anxious Dogs(10)Personalized Attention(8)

Staff shoutouts

Nic(11 mentions)Aimee(8 mentions)MeganLily

Worth noting

Lack of control over dogs in public/safety risk

“She had them on 6 ft leashes while they were flying off the stoop to nip at people passing... This is a liability.”

Staff unprofessionalism/verbal altercations

“the 2 staff who were walking the dogs decided to hurl insults at me... verbally assault me at the park with kids and families around.”

Responsiveness and Ghosting(5 mentions)

“The immediately started ignoring my messages and all my calls. I do not trust them nor their service.”

Booking/Administrative Errors(3 mentions)

“I admit I have gotten asked to pay for a service I didn't have... What they lack in digital savvy they make up for in heart.”

Owner replies to 4% of reviewsdefensive tone14 repeat customers

At a Glance

Google rating
4.1/ 5
Review scoreInsufficient topic coverage
Amenities7 of 14
Reviews49
Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Contact facility for pricing

Contact

Visit Website+1 437-887-3418Get directions to 1362 Bathurst St, Toronto, ON M5R 3H7

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