City Dogs H Street NE

Dog injured during grooming - cuts, nicks, skin irritation

“This is the second time they've cut into my dogs skin. This time, her neck had all the hair shaven off and she was cut to the point of the area swelling in a scary way.”

Dog returned sick or injured after boarding/daycare

“My dog came back sick and scared. Team that was there had no recollection of her eating anything or getting sick.”

Dogs coming home smelling of urine

“I do have to give my dog a mini-bath every time he comes home from daycare because he comes home smelling like pee.”

Dog became distressed/unable to walk after grooming

“Presley was dropped off healthy and alert. When my husband picked him up... Presley was unsteady on his back legs and refused food, treats, and water.”

Dogs not properly supervised, fights/injuries occur

“Multiple dogs are getting injured and they're not telling owners. Dogs are left unsupervised and they do not have more than one person on site.”

Facility cleanliness concerns

“I was not in the least bit happy to see a young white fluffy dog placed in a small kennel cage that looked like it hadn't been cleaned in days and could possibly cause kennel cough.”

Grooming quality inconsistent/not as requested(8 mentions)

“I asked to keep the fur on the legs longer, instead got my dog shaved off with one blade.”

Long wait times/poor communication about timing(6 mentions)

“Waited 9 hours for a groom and it wasn't even done well.”

Staff defensive/dismissive when issues raised(4 mentions)

“The manager ended the call by telling us to monitor Presley for 24 hours... No one has called.”

Overpriced services(3 mentions)

“Paid $50 for an anal gland expression and nail trim. Will not be returning.”

Dogs not fed or given proper attention during boarding(3 mentions)

“We also left them with food for my dog and when he got home he was ravenous when he ate and drank... I'm not so sure they fed him at all.”