City Pet Club

Alleged failure to provide food during overnight boarding

“Wasn’t fed even though we brought food.”

Reported significant weight loss without notification

“I came to pick up my dog after a month, she had lost 10lbs and none of the staff called to let me know”

Reported illness or infection after boarding

“my dog got a bad bacterial infection from this place.”

Reported untreated or uncommunicated eye infection after boarding

“when picked up she had a pretty significant right eye infection with some eye discharge”

Concern about extended weekend kennel time

“I feel horrible having my dog in a crate for 18 hours on the weekend”

Unable to contact facility for a reservation

“I can't even reach anyone via phone to book anything regardless of my efforts to call numerous times leave voicemails and email/utilize the "Contact Us" option on the website.”

Reported discrepancy between advertised, quoted, and appointment pricing

“When I got to my appointment they said it would be 50-60$!”

Reported major appointment lateness

“The groomer was also an hour late to the building for my appointment”

Breed exclusion policy

“because she is a pit they won't even give her a chance.”

Overnight boarding concerns(3 mentions)

“Great experience with day care, poor experience boarding.”

Difficulty reaching staff or obtaining reservations(2 mentions)

“I can't even reach anyone via phone to book anything regardless of my efforts to call numerous times leave voicemails and email/utilize the "Contact Us" option on the website.”

Breed acceptance policy(2 mentions)

“They say on their website that they cater to "well-mannered family dogs" HI... HAVE YOU EVER MET A PITBULL!?!?”

Communication and pricing clarity(2 mentions)

“I was disappointed to find that they're not very transparent about communication.”

Daycare or boarding activity and supervision expectations(2 mentions)

“They don’t walk the dogs here, just let them loose with all the other dogs.”