CityVet | White Rock Veterinary Clinic & Urgent Care

Alleged medical negligence/misdiagnosis of life-threatening infection

“David released him and said all his symptoms were normal... we decided to go to ANOTHER EMERGENCY ROOM where they rushed our dog to the back and had him hospitalized for 24 hours because he was experiencing an intense infection.”

Inappropriate timing of payment collection during euthanasia

“Bringing a credit card machine to collect payment while we’re discussing having to put our dog down is an odd choice”

Pricing transparency and billing discrepancies(4 mentions)

“The problem I have is the communication issues... they tell me that I can only really wait it out... Turns out it’s 75 for each of these kittens!”

Staff attitude/Passive-aggressiveness (non-vet staff)(3 mentions)

“While the staff members say all the right words, their attitudes are very passive aggressive. Many times they make it seem like it's such an inconvenience for them to even help us check out.”