CityWags
11 W 17th St, New York, NY 10011
Overview
CityWags is a Manhattan-based, owner-operated pet care provider offering personalized one-on-one dog boarding, daycare, sitting, walking, grooming, and training services. They emphasize individualized care with no group play—each dog receives dedicated attention from a single caregiver. The facility provides 24/7 overnight care with unlimited potty breaks, daily photo/video updates, and accommodates puppies, senior dogs, and dogs with medical or behavioral needs including separation anxiety.
Amenities & Policies
Dog-to-staff ratio: 1:1
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
11 reviews analyzedCityWags receives overwhelmingly positive reviews with a 5-star average across 10 of 11 reviews. The owner Adam is praised for his exceptional ability to handle difficult, anxious, or reactive dogs that other facilities rejected. Multiple reviewers highlight his excellent communication, sending photos and updates during stays. The single negative review (1 star) concerns poor phone customer service rather than actual pet care quality. This is a highly trusted, repeat-use service with strong client loyalty.
People love
Staff shoutouts
Worth noting
Rude customer service / hung up on potential client
“He then asked me, 'Are you looking for a service or a client?' ... when I tried to say 'Okay, just send...' he hung up on me mid-sentence.”
At a Glance
Dog-to-staff ratio
1:1
Pricing
Boarding
$240–$360/night
Daycare
$150–$250/day
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