Coco and Toto

Wrong medication administered to dog (immunosuppressant eye drops meant for another dog)

“The staff gave us the wrong bag with another dog's treats, food and IMMUNOSUPPRESANT MEDICATION administered via eye drops”

Rough handling/collar pulling causing dogs to choke

“These people will roughly handle your dog (aggressive collar pulling to the point of choking)”

Grooming injury requiring dog to wear cone

“The groomer had shaved too close to the skin on her neck... within not even an hour she was bleeding”

Breed discrimination against Pitbull

“I have a one year old Pitbull... the man wasn't hearing any of it, and denied the assessment... my dog was stereotyped for being a Pitbull”

Wrong food given to dog with food sensitivities

“They fed my other dog, who has food sensitivities, the other dog's leftover food instead of the food he came with”

Grooming - cutting too much/damaging dog's coat(4 mentions)

“The groomer had cut ALL her fluff off. She looked like a short haired corgi with almost all her black coloring gone”

Owner rude/dismissive customer service(5 mentions)

“The owner was the worst... he said they have the right to arbitrarily change the price like that”

Communication failures/wrong instructions followed(3 mentions)

“I wrote down specific food instructions for my dog... They did not listen. They claimed I never gave them instructions”

Pricing disputes/unexpected charges(2 mentions)

“We had agreed on base price of $75 + dematting fee, and then when I go to pick her up suddenly it's $95 + dematting fee”