Comal Pet Hospital & Resort

Medication overdose - wrong pain medication administered to kitten requiring emergency fluid treatment

“Tara Barrera administered the wrong pain medication resulting in a toxic overdose to our pet. Comal Pet Hospital advised us to transport our kitten to an emergency vet immediately to be placed on fluids for the next 48 hours.”

Puppy injured during visit - blood coming from mouth, wheezing, vomiting

“my healthy 8 week old puppy was taken back to get his temperature checked and a fecal check so I don't understand why he was brought back to me in the exam room with blood oozing out of his mouth, wheezing, coughing, vomiting, and could hardly stand up under his own strength.”

Reservation cancelled last minute during holiday - disorganization

“I had a reservation for my dog from Nov 26–30 for Thanksgiving break... an hour before drop-off, they suddenly claimed they 'never had a reservation' and that they 'didn't have what they needed.'”

Dog left saturated in urine during boarding

“When my pet was picked up, she was saturated in urine and so was her bed and blanket and the staff was leaving for the night.”

Prescription blocking - refusing to approve prescriptions for external pharmacies

“This 'corporate' owned 'vet' will not approve your prescriptions on Chewy. They also will not fulfill the prescriptions in house that their vets write unless 'Melanie' says so. To be clear 'Melanie' is not a veterinarian.”

Pricing - considered expensive by some customers(12 mentions)

“This is the most expensive vet clinic in town for the most subpar services. They charge $60 for the same vaccine that other facilities charge $18-27 for.”

Phone communication difficulties(3 mentions)

“This place is ok but my Lord, trying to get them on phone is almost impossible.”

Disorganization/appointment scheduling issues(4 mentions)

“Made appt, arrived on time for appt. Informed that one wasn't made, apparently.”

Upselling concerns/money-focused(3 mentions)

“Every single visit has gotten progressively worse... they always prioritize upselling and making the extra dollar.”