Comal Springs Pet Resort & Spa
1320 I-35, New Braunfels, TX 78130
Overview
Comal Pet Hospital & Resort is a combined veterinary hospital and pet resort in New Braunfels, TX offering dog boarding, cat boarding, dog daycare, and grooming services. The facility features climate-controlled boarding suites, outdoor play areas with pools, and on-site veterinary care. They require vaccinations including Rabies, DHLPP, Bordetella, and Canine Influenza, and offer a free Get Acquainted Day for new daycare clients.
Amenities & Policies
Required vaccinations: Rabies, DHLPP, Canine Bordetella, Canine Influenza, Negative fecal test
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
40 reviews analyzedThe facility is highly polarized, with long-term customers praising the veterinary care and the dogs' excitement for daycare, while recent reviews highlight a severe breakdown in operations. Major concerns include a total lack of phone/email responsiveness, instances of dogs not being fed or hydrated during their stay, and a dangerous safety lapse involving a dog nearly running into a highway. While the physical facility and frontline staff are often liked, management is frequently cited as unprofessional and disorganized.
People love
Staff shoutouts
Worth noting
Neglect of basic needs (Feeding/Hydration)
“3 of my pups bag food wasn’t used so he wasn’t fed 3 different times... he seemed dehydrated because he wouldn’t stop drinking water out of our water jug for almost 10 minutes.”
Safety/Escape Incident
“a young kid DID NOT attach his leash to his harness... he proceeded to walk/ then a little run towards the highway and discount tire!!!!”
Medical Neglect of Seniors
“after my dogs first stay she required urgent veterinary care for exhaustion and dehydration.”
Unresponsive Communication(8 mentions)
“You'll never get a human on the phone. You used to get called back if you left a voicemail but now not even that.”
Management Issues(4 mentions)
“The manager is the worst however the staff members are very nice... it’s really their sorry manager that acts like she knows everything.”
Billing and Reservations(3 mentions)
“They will cancel your boarding reservation without notice. No contact whatsoever.”
At a Glance
Pricing
Boarding
$45/night
Daycare
$20–$30/day
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