New Braunfels facilities
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Country Cottage Pet Resort

125 Cara Ln, New Braunfels, TX 78130

4.7
137 Google reviews

Overview

Country Cottage Pet Resort is a family-owned luxury boarding facility for dogs and cats, operating since 1997 in New Braunfels, Texas. The facility emphasizes personalized care in a cozy country environment, with owners living on-site and treating each pet as an individual with attention to physical and emotional wellbeing.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Extras

Owner operated

What Reviews Say

137 reviews analyzed

Country Cottage Pet Resort is highly regarded for its warm, family-like atmosphere and specialized accommodations for both dogs and cats, with many customers returning for over 20 years. While the staff is praised for being exceptionally friendly and communicative, two severe historical safety incidents regarding a lost dog and unreported injuries serve as significant outliers. Overall, it is a favored 'hidden gem' for pet owners seeking a less institutional, more personalized boarding experience.

Staff
5.0
Dog happiness
4.9
Cleanliness
4.8
Value
4.8
Communication
4.7
Drop-off / pickup
4.6
Facility
4.5
Safety
3.2

People love

Cat BoardingHome-like atmosphereOutdoor runs and 'Tiney Town'

Staff shoutouts

Brenna(6 mentions)JayAnne(4 mentions)Ash

Worth noting

Dog lost from facility

“That all changed once they lost my dog. Yes. LOST MY DOG!!! ... He was found half dead in a dry tank after 18 days.”

Physical injuries and lack of incident reporting

“One dog had a small cut on his paw and was limping. The other dog was missing her entire dew claw... I was told me the lady who answered the phone that she had gotten my dog’s missing nail 'mixed up' with another dog.”

Facility layout/fencing for aggressive/anxious dogs

“I believe that the exposed metal fencing in the outdoor portion of the kennel can cause injury for any dog attempting to get out.”

Owner replies to 15% of reviewsprofessional tone28 repeat customers

At a Glance

Google rating
4.7/ 5
Review score
4.6/ 5
Amenities0 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.28

Pricing

Contact facility for pricing

Contact

Visit Website+1 830-606-7387Get directions to 125 Cara Ln, New Braunfels, TX 78130

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