Creature Comforts Inn

Dog injured and needed serious surgery due to untreated hernia complication - owner not notified for 4 days despite visible weight loss (>20% body weight)

“My dog was visibly wasting away and they clearly noticed her behavior change. There is no reasonable explanation for why I wasn't informed so I could get her care.”

Dog came home injured twice from daycare without staff noticing

“Our dog has come home injured TWICE from daycare without the staff even noticing that it happened.”

Dog injured on kennel door

“My dog was injured on the kennel door I was told. They claimed he was hyper active.”

Dog had seizures after boarding (medication/seizure policy concern)

“My dog has been seizure-free for years on his medication & within 12 hours of coming home has had 2 grand mal seizures.”

Dogs left in feces (unverified by facility)

“They have them sitting in their feces so please take your babies somewhere else.”

Facility odor/cleanliness issues(3 mentions)

“The waiting area smelled like pee and all the dogs were very loud and rowdy like they were not relaxed”

Communication failures(3 mentions)

“I was told 1-2 hours at the most. Even if it was going to take longer this should have been communicated.”

Sunday closure/lack of weekend pickup(3 mentions)

“My only gripe is that I wish they were still open for pick up on Sunday”

Staff turnover/management changes(2 mentions)

“Since she's been gone, the entire staff has turned over”