Wiggles Pet Resort on Madison Rd

Dog rejected due to age without meeting/seeing the animal

“Called to make reservations and was basically told my dog is too old. They wanted us to pay for an extra package cause of his age which is agreed to but then they called back and said the owner said no despite never paying or seeing or meeting the dog”

No beds/cots provided for dogs

“They do not give the dogs cots or beds”

Concerns about new ownership transparency with existing reservations

“I learned that they are 'deciding if they can honor previously made reservations'. How did I find out about this? I called to request an additional reservation and had to ask about it!”

Pricing too high / nickel and diming(6 mentions)

“The estimate I got for 2 dogs was approx $200/night... I think the new owners were told something incorrect about the area and the type of clients they would have. It's not an exclusive area and it's still a kennel.”

Mandatory activity packages(3 mentions)

“Theres a required activity plan, costing from $20-50/ dog/day. I chose the $20 plan because I don't think it should be required every day. Is that even a legal thing.”

Extra charges for basic services (walks, playtime)(3 mentions)

“If I wanted my dog walked it would be $7 extra each time and if I wanted someone to play with her it was $10 extra each time. They definitely have established a new meaning to nickle and diming their customers.”

Lack of written reports/medication tracking

“The only think I would ask is a written report or notes of how the week went. Also, Henry was on antibiotics for a tick-borne illness and it would have been nice to have a record of him getting his medication. I had to call to get confirmation that he received his meds.”