The Pet Wagon Hotel
3215 Old Chapel Hill Rd, Durham, NC 27707
Overview
The Pet Wagon Hotel is a multi-location pet care facility offering dog boarding, daycare, cat boarding, grooming, and training services in Durham NC, Southport NC, Rougemont NC, and Melbourne FL. They accept dogs of all breeds and sizes including intact dogs, with a focus on safety through temperament-based play groups and climate-controlled facilities with artificial turf play yards.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Extras
What Reviews Say
187 reviews analyzedThe Pet Wagon Hotel is highly regarded for its attentive care of high-energy, senior, and reactive dogs, with customers frequently praising the daily photo updates and transparent pricing. While the facility and animal care staff receive glowing reviews, there is recurring friction regarding the front desk's communication style and the owner's confrontational response to negative feedback. Overall, it is a top-tier choice for owners seeking structured playgroups and specialized behavior management.
People love
Staff shoutouts
Worth noting
Allegation of physical injury/abuse
“When I picked her up she had a limp on her right side... I took her to the vet and they told me that she had a small fracture that was not there before.”
Use of aversive training tools (shock collars/water spraying)
“The owner told me 'he barks a lot. We may need to put a shock collar on him'... they spray them with water if play actively.”
Front desk/Receptionist attitude(4 mentions)
“EXCEPT the front desk lady. For someone whose job it is to greet people and be friendly- she’s not. She’s downright rude.”
Communication regarding pet transport services(2 mentions)
“Look for someplace else that actually responds to calls or online inquiries... I called and left a few messages, and never received a call back.”
Top Rated
4.8 stars from 189+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 189 reviews.
At a Glance
Pricing
Boarding
$25–$50/night
Daycare
$25–$30/day
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