Smyrna facilities
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Creature Comforts Kennels, LLC

13191 Old Nashville Hwy, Smyrna, TN 37167

4.4
206 Google reviews
GroomingOnline booking

Overview

Creature Comforts Kennel is a pet boarding, daycare, and grooming facility in Smyrna, TN offering standard boarding at $55/night, comfort suites at $70/night, and cat boarding options. They provide 15-minute daily play/TLC time, multiple potty breaks, and grooming services by appointment on weekdays and Saturday. Vaccination requirements include Rabies, Distemper/Parvo, and Bordetella for dogs.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper/Parvo, Bordetella, Feline distemper

Policies & Details

Care & Play

Feeding policy:Owner provides food

What Reviews Say

206 reviews analyzed

Creature Comforts Kennels is highly regarded for its cleanliness and its 'pupdate' system, which provides owners with daily photos and emails. While many customers praise the facility as a 'home away from home,' there is a significant divide regarding the grooming services and management's conflict resolution style. The owner frequently provides lengthy, defensive rebuttals to negative reviews, often citing strict adherence to policies regarding vaccinations and non-refundable deposits.

Cleanliness
4.9
Facility
4.8
Dog happiness
4.7
Communication
4.5
Staff
4.2
Safety
4.0
Value
3.8
Drop-off / pickup
3.5

People love

Daily Photo Updates ('Pupdates')(28)Cleanliness(15)Anxious/Sensitive Dog Care(7)

Staff shoutouts

RylandDanteBonita(2 mentions)LindseyMichelle

Worth noting

Allegations of grooming injuries (cuts/burns)

“Our poor pup came home with a bare tail and ears plus a blood red belly that looked like razor burn.”

Contagious illness (Kennel Cough) reporting

“As of July 16, 2021 this kennel has active cases of Kennel Cough present and are still allowing families to bring in their pets.”

Grooming quality/style inconsistency(6 mentions)

“After the groomer totally had my dog looking like she was homeless... the tall male manager decides to tell me to get over it.”

Strict Sunday/Late fees(3 mentions)

“There is no option to pick up your dog before 4:00 on Sunday, resulting in having to pay another $55.”

Vaccination policy enforcement(3 mentions)

“Nothing was mentioned about expired vaccines for my dog! I made arrangements... only to be turned away!”

Owner replies to 85% of reviewsdefensive tone22 repeat customers

At a Glance

Google rating
4.4/ 5
Review score
4.3/ 5
Amenities2 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Boarding

$55–$70/night

Contact

Visit Website+1 615-462-7051Get directions to 13191 Old Nashville Hwy, Smyrna, TN 37167

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