Creekside Pet Lodge

Dog returned matted, wet, smelling of urine with soaked bedding

“When we picked him up, he was matted, his hair was sticky and wet and he smelled HORRIBLE. When they brought the bed out to us, it was literally dripping with pee.”

Breed discrimination - refusing certain breeds

“Does not board certain breeds simply based on their breed.”

Dog injured during grooming (ulcerations/nicks)

“The next morning my dog had ulceration where she was nicked with the trimmers. 20+ areas!!”

Communication/booking system failures - lost reservations

“the woman on the phone said that there was no record of me calling, nor am I in the system.”

Staff refused service to pit bull puppy

“he said the pup bit him 2 times.an he would not finish the trimming of the nails.just said he would not cut him cause he was a pit.”

Grooming quality issues - matting, wrong cut, not as described(5 mentions)

“When we picked her up she was shaved to the skin. No signs of a doodle left.”

Communication/booking errors - lost reservations, no record of calls(4 mentions)

“they told us that there was no record of us asking very rude response and unwilling to help at all.”

Pricing concerns - unexpected charges, unclear rates(2 mentions)

“the charge was $76, which we thought was outrageous, considering that we provided her food and she needed no extra attention.”

Staff not engaging/responsive to questions

“If I ask the females any questions, they just say just fine. I want details.”