Wagsworth Hotel

Dog developed severe rash requiring veterinary treatment after 4-day stay - potential hygiene/cleanliness issue

“My dog came back with a rash over her body that caused me to take her to the veterinary to be put on medication.”

Staff member grabbed dog's face inappropriately when leashed

“one of the staff members grabbed our dog's face when it tugged on the leash, which we found completely inappropriate and unacceptable.”

Facility did not match advertised 'cage-free luxury' description - dogs kept in kennels with plywood dividers

“Dogs were kept in kennels, and the so-called 'luxury suites' were basic spaces divided by plywood, with concrete floors — far from the comfort and quality promised online.”

Misleading facility description vs reality

“The facility is advertised as a 'truly cage-free dog hotel where luxury and safety are infused for your peace of mind,' but what we saw during our tour did not reflect that description.”

Unexpected extra fees for basic services

“The extra fees were a little surprising for baths, kennel cleanup and chicken/rice meals, but worth it for peace of mind.”

Staff unprofessional toward anxious pet owners

“staff made negative remarks about clients who are anxious and prefer more frequent updates about their pets. Pet care requires empathy and understanding, and this felt unprofessional.”