Macon Pets Resort and Spa

Dogs left in kennels without outdoor access/potty breaks during boarding

“They only took them out for maybe fifteen minutes in the morning, after being left in the room all night because they close at five and don't return until the next morning around 8 or so. They have no way to access the outside if they need to go to the bathroom so of course they just peed on the floor.”

Dehydration and weight loss after boarding

“When I picked my dog up he was a nervous wreck, had lost weight and was severely dehydrated.”

Dog left in small kennel for 'daycare' with no supervision or playtime

“The 'daycare' is just a small room with 3 large divided kennels... There is no outdoor playtime, no one is supervising the dogs or playing with them at all.”

Improper grooming causing injury/sunburn risk

“Shaved the dog without permission. Groomer did such a bad job that they warned the dog would get sunburn.”

Staff using inappropriate language toward dogs

“I was appalled at the language of one of the workers was using while grooming a dog. She told the dog to cut out his BS.”

Poor grooming results(6 mentions)

“Friendly but my baby was poorly groomed. Ears were not cleaned at all. I basically paid $90.00 for a bath.”

Long wait times/excessive time at facility(4 mentions)

“They wouldn't even groom my dog and had him waiting for six hours.”

Rude staff behavior(4 mentions)

“The older black lady was very rude and actually not dog-friendly. I witnessed her getting a little aggressive with a fur baby; her energy is bad.”

Facility cleanliness concerns(2 mentions)

“They need to bleach, clean the place up it's not like on their website.”

Senior dogs not accommodated

“They told me they could no longer groom my dog due to he cant stand on his poor little legs long enough and they don't have the belt to hold him up.”