DePAW Pet Resort

Senior dog neglect - dog left with feces caked on paws

“When I picked him up, his paws were filled with chunks of feces. I was told he had an accident and that staff had cleaned him up — yet I spent 45 minutes cleaning him myself once we got home.”

Dog fight resulting in injury requiring stitches

“Our dog got seriously injured by another dog, with her ear being bit in half. It required stitches and she had to wear a cone for six weeks after.”

Puppy injured on premises, no medical attention provided

“When I picked him up they told me he had a scratch on his nose... I noticed he had two puncture wounds one on top of his neck and one below... My puppy sat there without medical attention after being attacked by a big dog and cried and cried.”

Medication administration errors

“They left medication wrapped in cheese for an hour in his suite, and when he didn't eat them, they unwrapped them and pilled my dog.”

Senior dog care inadequate(3 mentions)

“This facility and staff are not equipped to care for senior dogs, or any dog that might need a little extra attention.”

Pricing transparency issues(3 mentions)

“I was shocked to be given a bill for over $1,000.00... At no time during the phone call, did the DePaw employee mention any other boarding fees.”

Communication failures(4 mentions)

“Report cards were sent inconsistently or not at all. They only put positive things on the report cards.”

Training program dissatisfaction(3 mentions)

“We had to stop going mid-class because of work and school... they have changed all of the classes and have recommended we do board an train which is extremely costly.”