Digs Dog Care

Physical injury/cuts during grooming

“Not only did they ignore our request, but they cut our puppy twice, both on her ears... They even called us during the appointment to say she was bleeding.”

Undetected medical issues during boarding

“An emergency vet visit revealed a several-day-old infection caused by stress licking... Failing to notice a bloody wound over multiple days... demonstrates a lapse in care.”

Sanitation and air quality concerns

“A unsanitary environment is a polite assessment. The air quality super noxious. I witnessed only bare concrete everywhere.”

Grooming instructions not followed (shaving/cutting too short)(8 mentions)

“They didn’t follow our instructions and groomed too much than we wanted and now my puppy looks so ugly.”

Difficulty reaching the facility by phone(4 mentions)

“They never answer the phone — not when you’re trying to schedule, and not even when your pet is already in their care.”

Turning away dogs for 'aggression' or 'mobility' issues(5 mentions)

“She was told that they cannot take him because he’s 'too aggressive'... Never heard of a Golden Retriever that is 'too aggressive'.”