Lucky Dog Bark - Charlotte

Unsanitary conditions and neglect

“nasty with urine stained on the floor, dogs sitting with accidents in their kennel, facility not up to safety or cleanliness standards with broken latches and exposed wires”

Identity error during pickup

“I went to pick up my dog and they gave me the wrong German Shepherd! Yes, the wrong dog!”

Safety/Injury incidents

“Dog with bite marks on ears isn’t barking right like someone hurt his throat.”

New Management/Ownership Changes(12 mentions)

“The new ownership and management have destroyed what was once such a great community and team.”

Pricing and Hidden Fees(6 mentions)

“Adjusted pricing unreasonably and without transparency... the fees are extraordinary and a bad value for money.”

Lack of Supervision in Bar Area(9 mentions)

“Owners don’t pay attention to their dogs... Dog feces every where outside owners nor staff have cleaned it up.”

Crate/Kennel Time(5 mentions)

“Your dog will spent a lot of time in a very very noisy jail cell... only get probably 3-4 hours of play and the rest is spent in a kennel.”