Dog City
2320 N Houston St #150, Dallas, TX 75219
Overview
Dog City is a Dallas-based dog daycare, boarding, and grooming facility offering comprehensive pet care services. The facility features climate-controlled indoor play areas with separate spaces for large and small dogs, webcam access for pet owners, and includes daycare activities with boarding at no extra charge. They require current vaccinations (Rabies, Distemper/Parvo, Bordetella) and spay/neuter for daycare guests over 6 months, with a temperament test available.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella
Policies & Details
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
What Reviews Say
395 reviews analyzedDog City is highly regarded for its grooming services, specifically centered around a groomer named Heather who receives near-universal acclaim for her skill and patience with anxious dogs. Customers frequently praise the facility's cleanliness, the transparency provided by live webcams, and the detailed digital report cards. However, there are significant localized complaints regarding grooming wait times and a few serious safety allegations involving injuries and health management that contrast with the otherwise high ratings.
People love
Staff shoutouts
Worth noting
Injuries during grooming (cuts/nicks)
“3 of my dogs VAINS WERE CUT OPEN... there was BLOOD all over my back seats.”
Health complications/Death (alleged)
“I had to put my puppy Stella down after severe health complications caused at Dog City... dog city never took Stella for her shots like they offered.”
Bite marks/Rough play injuries
“My dog has come home with bite marks on her body and ears.”
Grooming delays/Overbooking
“I was told by the groomer that my dog would be done between 3-4 hours and turned out it was almost 8 hours total.”
Lack of overnight supervision
“Nobody is there during overnight hours to ensure the safety of your pet.”
Dehydration/Sanitation in play area
“He also leaves super dehydrated, so not sure if they lack access to water during daycare?”
Top Rated
4.7 stars from 395+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 395 reviews.
At a Glance
Pricing
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