Dog Gone Happy

Dog returned with unexplained scratches/claw marks, owner not notified, staff bathed dog to cover injuries

“My dog rough came home with deep and many claw marks and scratches on his body and you know what that business did no they didn't call us or let us know no they gave him a bath and covered it up”

Facility smell (urine) noted during tour

“The first thing you smell is urine. I get it, there are a lot of dogs in the building, but that is never a good sign.”

Negative reviews alleging dirty conditions

“This place has become pathetic-dirty as hell. Don't go there”

Scheduling/booking errors and poor communication(2 mentions)

“This is the second time they commit a 'human error' for scheduling and even had the audacity to still want to charge me for THEIR error both times”

Rude front desk staff(2 mentions)

“Lady at the front desk was rude when I picked up yesterday. She acted like I was an inconvenience”

Registration/process frustration

“You have to register dog online no idea how to do that I good with scanning documents and I was not allowed to bring paper copies of records”