Dog World Resort & Spa

Allegations of rough handling/aggressive verbal correction

“Waiting downstairs, we hear an aggressive shush... How do you shush a 5kg pup who is obviously scared, rather than treat him with reassurance, love and kindness?”

Physical injury/infection post-grooming

“returned to me with a fair sized gouge on one elbow, and with a LOT of redness and irritation around his rear end... developed a VERY smelly skin infection.”

Grooming quality/consistency(4 mentions)

“The hair in his paws were not trimmed... literally NOTHING was done as i said.”

Difficulty with large breeds(2 mentions)

“Don't go here if if you have a medium/large breed... staff member just pulled the leash harder and started to try and drag him up a flight of stairs.”

Ear infections after baths(2 mentions)

“Twice now she has ended up with ear infections. I suspect they are t grooming the ears properly and getting soap and water in.”