Doggie Paddles LLC

Dog injured during boarding - bite wounds from other dogs not disclosed to owner

“When we got home I noticed a severe bite under her neck around the throat area. Several scabs were visible thru her white coat. This really upset me because no of the staff said anything to me about her wounds”

Dog contracted illness (kennel cough/respiratory infection) during boarding

“Now a week later he starts coughing. Took him to the vet today and found out he has kennel cough...ugh! He did have the kennel cough vaccination a month prior to going”

Grooming injuries - cuts, nicks, bleeding ears

“I picked my poor goldendoodle up the last 3 times with his ears bleeding profusely- one time requiring a trip to the er vet”

Medication administration errors during boarding

“They missed two dosages of medication over the weekend, which caused her to have 3 seizures in the matter of 20 minutes”

Dog not fed during boarding - 24+ hours without food

“So that means our dog went over 24 hours without food! This is NOT ok!”

Pressure sores/injuries from kennel confinement

“Our dog was there for one week and came home sick and with pressure sores on all four legs from being stuck in a kennel for long periods of time”

Grooming quality inconsistency(8 mentions)

“Her hair cut was so uneven and also the long parts were not even cut her paw pads were not cleaned up and they cut one of her paw pads”

Communication gaps during boarding(6 mentions)

“We never received photos or updates about him. They never gave him his toppers for his food as they were still in his bag”

Staff turnover affecting service(3 mentions)

“My groomer left and after attempting to schedule with the new groomer hired for two weeks, I was eventually told that they worked completely different hours and days than the previous person”

Phone responsiveness(4 mentions)

“The reception desk always seems to be short staffed. I had to call multiple times”