Woofers Pet

Alleged grooming injury and possible animal welfare concern

“Her left ear was bleeding which I didn’t notice until I got home.”

Failure to return calls or delayed communication

“No call back. Poor customer service”

Unexpected or insufficiently explained fees and policies

“Lots of unexplained rules, evaluations and re-revaluations at $175 each.”

Appointment scheduling and vaccine-policy communication breakdown

“I got up this morning took my dog to have the shots that most other groomers do not even request and even after I told her of my conversation with one of their employees they still did not try to do right.”

Unclear policies and package terms(2 mentions)

“Lots of unexplained rules, evaluations and re-revaluations at $175 each. Pre paid day care packages that they expire without notification and different timeframes on them that were not explained”

Communication and customer service(2 mentions)

“No call back. Poor customer service”

Vaccination documentation requirements(2 mentions)

“I didn't carry with me his vaccine records.”

Alleged grooming injury

“The grooming should have been an ordinary visit but this time my dog came home with what I would equate to razor burn and gouges all over multiple areas of her body.”