Doggy Come Play: Daycare

Dog death under care - owner showed no empathy

“Molly had died... Doggie Come Play was short on the details, only saying they found her bloated and thought her stomach had flipped... Joan, the owner, was extremely defensive and remorseless.”

Multiple serious illness outbreaks (kennel cough, coronavirus, mycoplasma, giardia, warts, E. coli)

“Within weeks she caught kennel cough, canine coronavirus, and mycoplasma... later she developed warts, mycoplasma, ecoli, infections, and giardia, needing 2 separate surgeries.”

Staff screaming at dogs

“Every time I pass by I hear the employees screaming and I mean screaming at dogs.”

Severe injury/neglect - rashes, scabs, dehydration, bite marks

“She came back with rashes covering her belly, scabs on her ears and neck and was severely dehydrated upon pick up.”

Understaffing creating safety hazards

“Way too many dogs for how many staff members are present (the last time we took our dog here there were over 100 dogs and 4 staff members).”

Owner customer service/attitude(5 mentions)

“Aaron immediately went on the defensive and was confrontational... I can’t in good conscience continue to take my dogs to DCP with ownership this lacking in character.”

Staff-to-dog ratio too low(3 mentions)

“The number of staff to dogs is ridiculously low and unsafe.”

Lack of communication about incidents(3 mentions)

“We called twice and no one reached out to us... still no response.”

Refund/policy issues(3 mentions)

“He disrespectfully stated 'NO refunds, it's posted' and went to the wall where nothing is posted regarding refunds.”