Humble facilities
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Dog's Day Inn Pet Resort

5123 Atascocita Road, Humble, TX 77346

4.3
161 Google reviews
Outdoor yardPool / water playMedication adminGroomingTrainingClimate controlledOnline booking

Overview

Dog's Day Inn Pet Resort is a family-owned pet care facility operating since 1990 with four Houston-area locations in Atascocita, Cypress, Katy, and Kingwood. They offer dog boarding in various suite sizes ($38-$77/night), doggy daycare ($25-$45/day), grooming, and a 14-day training program. The facility features indoor/outdoor suites with TV, a pool, and structured play areas, with three daily potty breaks included.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHLPPCV, Bordetella

Policies & Details

Hours & Billing

Checkout time:12pm
Billing method:Per night

Cancellation & Deposits

Cancellation notice:7 days notice
Cancellation penalty:Deposit refunded or transferred if notified 7 days prior to arrival date
Deposit required โ€” $100
Holiday surcharge โ€” $100 deposit required (non-refundable but usable as credit)

Care & Play

Group play
Solo play
Daily updates โ€” Free
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount โ€” Discount for multiple pets staying together
Owner operated

What Reviews Say

143 reviews analyzed

Dog's Day Inn Pet Resort presents a stark duality: while the majority of reviews (approximately 75%) praise the friendly staff, happy dogs, and quality grooming services, a significant minority report serious safety concerns including consistent dehydration issues, potential abuse incidents, and grooming injuries. The facility appears to excel in customer service and staff warmth, but faces critical issues with animal welfare standards at the Atascocita location, particularly around hydration practices and handling protocols. Potential customers should exercise caution and perhaps request explicit assurances about water access and supervision.

Staff
4.5
Dog happiness
4.2
Value
4.0
Drop-off / pickup
3.5
Facility
3.4
Communication
3.3
Cleanliness
3.2
Safety
2.3

People love

Friendly, caring staff(45)Dogs happy/excited to attend(28)Good grooming services(22)Clean facility (positive mentions)(18)Reasonable prices/good value(15)Professional service(12)Great during emergencies (storms/hurricanes)(4)

Staff shoutouts

Eva(8 mentions)Brittany(2 mentions)

Worth noting

Severe dehydration - dogs consistently returned extremely thirsty

โ€œAlmost every review talks about how thirsty their dogs were when picked up. They are obviously just throwing the animals in cages and not bothering to even give them the basic need of water.โ€

Dog injured during boarding - missing/chipped teeth

โ€œShe was missing teeth!!! Her top tooth was missing and 2 bottom teeth severely chipped. A lot of her other teeth were chipped as well.โ€

Physical trauma - dog unable to walk after boarding

โ€œUpon pick up he dragged himself around by only front legs. Could not lift back end.โ€

Grooming burn injury

โ€œThey burned him. He has a burn mark that is the size of a nickel. He literally cannot grow hair in that spot anymore.โ€

Suspected abuse/choking incident

โ€œHer eyes were extremely red like she had been choked. Her neck was very sore the next few days.โ€

Cat severely injured - tail trauma, nerve damage

โ€œOur cat was hospitalized for 2 days due to severe dehydration and trauma to her tail and backside. It looks like during her stay, she was either kicked or had her tail severely yanked on.โ€

Skin infection after boarding

โ€œI picked him up after 5 days and he had a bad skin infection.โ€

Dehydration - dogs extremely thirsty when picked up(15 mentions)

โ€œBoth of our dogs drank water for close to 5minutes as if they had not had any water for some time.โ€

Dirty facility/urine smell(8 mentions)

โ€œThe first impression when you walk in is a horrible, nauseating smell.โ€

Poor grooming results(7 mentions)

โ€œMy dog was still dirty. Her fur was choppy and she didnt eat!โ€

Pricing discrepancies(4 mentions)

โ€œThe prices my husband was quoted over the phone was not what we were charged at check out.โ€

Lack of communication about dog care(5 mentions)

โ€œI received no feedback about his visits and he was depressed when I picked him up.โ€

Rough handling during grooming(4 mentions)

โ€œThey were being very rough with my dog. He was yanked back in by the rope leashes they provide. He looked like he couldn t breathe.โ€

Owner replies to 100% of reviewsAvg response: 1dwarm tone38 repeat customers

At a Glance

Google rating
4.3/ 5
Review score
3.5/ 5
Amenities7 of 14
Reviews161
Repeat customersNumber of reviews that mention returning or being a regular customer.38

Pricing

Boarding

$38โ€“$77/night

Daycare

$25โ€“$45/day

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