Fetch Pet Resort

Dog escaped facility and was missing for nearly 24 hours without staff awareness

“Fetch Pet Resort LOST OUR DOG AND DIDN'T EVEN KNOW IT! Our dog was missing. The person who found our dog, found her on Friday afternoon, this was now Saturday at noon and they had NO IDEA she had been missing for nearly 24 hours!!!!!”

Dog contracted kennel cough at facility and died

“She got kennel cough from Fetch pet and we had an older pug at home that got it and could not fight it off. We spent 5k to keep her alive and comfortable until we had to put her down.”

Dog left outside alone for extended periods

“I found him outside alone... Upon my arrival 30 mins later, he was still outside alone.”

Dog lost significant weight (7 lbs) during 17-day boarding without notification

“He lost 7 lbs in that time. Noone said he wasn't eating.”

Dog ingested plastic bags and excessive food due to improper storage

“Our 12-inch tall dog was able to reach the tote bag containing the baggies of food and treats... and consume every last morsel along, presumably, with bits of plastic bag.”

Communication issues - missed calls, lack of updates, broken promises(8 mentions)

“I was promised a phone call about the temperament exam and also promised a report card, never was I told that report cards are now an add on service.”

Staff attitude - rude, dismissive, defensive responses(6 mentions)

“She looked at me as if I needed to answer for myself... She seemed really bothered that I came in and interrupted her quiet time.”

Disorganization - lost reservations, scheduling errors(4 mentions)

“We reserved space for our 2 cats & 1 dog. Somehow they lost our dogs reservation.”

Grooming concerns - muzzling dogs unnecessarily, incomplete services(3 mentions)

“My small dog muzzled & shaking on the groomer table. The groomer was unaware that I was watching as she was chatting, drinking a soda and looking at her phone.”

Dirty facilities - urine stains, hair, cleanliness issues(2 mentions)

“There is loose hair everywhere, pee stains in the lobby & in the day care room. Just overall a very dirty place.”