rokos LLC

Improper grooming causing injury - dog came home with coat cut too short, biting himself

“Despite providing a photo and explaining the desired cut for my pet, they cut off his entire coat, which was well cared for. He is now sad and biting himself all over.”

Boarding issues - allergic reaction, missing items, unexplained tail cut

“He came back with an allergic reaction to something. His tail was cut for some strange reason. The plastic bag containing his food was chewed up. He also came back with a broken collar and his water feeder was missing.”

Staff handling of special needs dog (epilepsy) - reluctance to book

“When I asked to speak to someone else, I was informed only he was available to speak with and no appointments were available for 2 weeks because my pet is 'special needs'”

Pricing concerns - cost increases(3 mentions)

“Great service but getting too expensive.”

Appointment availability - long wait times(3 mentions)

“I have been trying to get services for my little paw friend and have been unsuccessful for over 6 months.”

Communication issues with staff training(2 mentions)

“The person who answered did not seem knowledgeable and did not know how to book my pet who has epilepsy.”