Wet Nose Lodge & Spa

Dog attacked by pitbull mix resulting in $1000 vet bill with puncture wound and nerve damage; owner refused to cover expenses

“Our dog was kicked out of daycare after being attacked by a pitbull mix which caused a $1000 vet bill.”

Dogs left without food for entire day, no grooming performed, essentially abandoned

“They went the full day without food, no grooming, no attention, basically abandoned.”

Dogs left in soiled conditions, sitting in their own urine

“when I picked up my dogs they had stunk so bad. Like they was sitting in their own pee.”

Severe grooming injury - dog shaved bald with clipper burn and bleeding

“I JUST BROUGHT MY POOR MALTIPOO HOME AFTER THEY SHAVED HER ALL THE WAY HAIRLESS AND SHE HAS SEVERE CLIPPER BURN! SHE IS BLEEDING!!!!!!!!!.”

Nails trimmed excessively short into quick causing bleeding

“most of the nails were trimmed WAAAAAAY too short, and well into the quick.”

Multiple reports of dogs contracting kennel cough at facility

“Left my 3 dogs and they all caught kennel cough from there.”

Staff rudeness and poor customer service(6 mentions)

“Alexis was so rude on the phone to him 'setting a boundary' as she called it but it was just plain rude and she lacks any kind of empathy.”

Grooming quality issues - nails too short, poor cuts(4 mentions)

“They gave him a bath and clipped his toenails WAY TO SHORT into the quick area.”

Instructions not followed (feeding, grooming, kennel assignments)(4 mentions)

“I asked for my dog to be groomed and bathed before pu. She was not groomed or bathed at pu. It was in the instructions. They just didn't do it.”

Price increases and unexpected charges(3 mentions)

“I was very disappointed with them charging me extra $10 for Sunday pick up? I was never told this ahead.”

Communication failures - not informing owners of issues(3 mentions)

“The incident occurred at approx. 0900 and we were not alerted to the severity of the attack until we picked our dog up at the end of the day almost 7 hours later.”