Dog's Rule

Strong urine smell on dogs and in facility

“My dogs smelled like the worse amount of pee in the world”

Dogs returned wet/dirty from urine exposure

“her feet and chest were completely wet... she was covered in pee”

Dog became ill/infected after boarding

“she had a viral infection or and UTI... 104.8 fever”

Dog traumatized after stay

“Our poor dog... was so traumatized that it took her a couple of minutes to realize who we were”

Facility smell/cleanliness issues(8 mentions)

“smells like pee... very dirty inside, and I doubt the outside play area is used as anything else other than another bathroom”

Communication failures - no picture updates or responses(5 mentions)

“I texted a couple of times asking how she was and didn't get anything until the next day. And still No pictures”

Lack of facility transparency/access(4 mentions)

“I was not able to see the place inside... I have no idea on where she slept or any other accommodations”

Inconsistent service/expectations not met(3 mentions)

“I was excited to check on my dog... but after the first day or so didn't see updates”