Dogtopia of Gainesville

Injury notification failure/Contacting wrong owner

“the employees did not contact us until we picked up our pup up as they had gotten our dog mixed up with another and contacted the incorrect pet parent.”

Severe illness/Infection post-visit

“our dog... recently got a severe bacterial skin infection after being boarded and then bathed... back started bleeding and we discovered numerous lesions.”

Undetected/Unreported injuries

“Upon our return, our dog was LIMPING. They told us they do not know what happened and maybe 'HE SLEPT ON HIS FOOT THE WRONG WAY'.”

Odor/Sanitation(6 mentions)

“The moment you walk in the lobby it REAKS of dog feces.”

Unresponsive phone/Customer service(8 mentions)

“Never answered the phone nor returned the message.”

Excessive crating/Webcam blind spots(4 mentions)

“every time I looked, she was in a crate! Like if I wanted to do that, I could have done that at home!!”

Feeding issues(3 mentions)

“didnt feed my dog all day! after i was told they would nor water.”