Dogtopia of Downtown Cleveland

Alleged rough handling of a dog with reported hind-leg issues

“Within 30-seconds one of the workers snatched our dogs collar, and yanked him backwards, he was literally on his hind legs.”

Alleged repeated mounting and inadequate staff intervention

“My five-month-old puppy was repeatedly raped by another dog throughout the day.”

Reported injuries following a boarding scuffle

“The photo shown here is only half of the injuries, there are several more on his leg, back, side and tail.”

Alleged incentivized review request

“They did, however, offer us a free bathing service for our dog in exchange for a five-star review on Google.”

Alleged inadequate supervision during inappropriate dog behavior

“The staff didn’t even bother to stop it”

Incomplete spa service

“The staff was nice, however the service we paid for we did not get.”

Scripted or impersonal communication

“Each person that answered the business line expressed the exact same response, with the exact same voice cadence.”

Insufficient personalized boarding updates

“I got no real feedback that was personally pertaining to our dog.”

Payment process dissatisfaction

“And how they do the payment method I am not a fan of.”