K9 Cleveland

Pickup security failure allegation

“Without any hesitation, they gave my fur child to a complete stranger!!”

Potential failure to feed or communicate feeding issue

“only two of his portioned bags of food were gone, even though he should have eaten at least 5 times”

Hygiene and confinement concern

“the bed they were on was soaked in pee.”

Strong odor allegation

“smells terrible”

Unexpected or unclear billing

“I get charged for a half day stay because they said that was a considerable amount of time.”

Staff supervision allegation

“Everybody sit on their phones and barely pays attention to the dogs.”

Odor or cleanliness concerns(3 mentions)

“the doggie daycare had a very strong odor of a dog kennel.”

Billing or half-day charge confusion(2 mentions)

“they sometimes try to charge us for a full day, instead of a half”

Insufficient communication about dog care(2 mentions)

“they did not call us to let us know that our dog was having any issues with eating or anything else.”

Concerns about walks or exercise(2 mentions)

“They also never walk the dogs.”

Insufficient supervision(2 mentions)

“barely pays attention to the dogs.”