Dogtopia of Fort Lauderdale - Downtown

Dog injured from dog bites/attacks multiple times

“I left my golden retriever in the afternoon and they returned him to me with a bloody, raw nose. Apparently, another dog bit him”

Dogs returned injured without owner notification

“he got snapped one more time but this time they did not even notify me”

Staff handling concerns - dragging dog by neck

“screenshot of their employee dragging her by the neck while she gets mounted by another dog”

Dogs placed in crates outside camera coverage

“dogs are often placed in crates in areas without camera coverage”

Understaffing leading to supervision issues

“Massively under staffed”

Medical treatment without owner consent

“who is trained medically to make those decisions without owners consent”

Facility smell/cleanliness issues(3 mentions)

“You walk in and the smell of urine is often overpowering”

Camera/webcam functionality(3 mentions)

“the cameras are always out of service”

Communication gaps about dog incidents(4 mentions)

“they did not even notify me”

Staff experience/competence concerns(2 mentions)

“Most of the staff appeared to be young and seemed inexperienced in handling dogs”

Billing/pricing issues(2 mentions)

“Recently we were charged for a package we didn't want/use”