Dogtopia of Fort Lauderdale - Northeast

Dog injured during stay (nail torn off, bleeding paw)

“I ended leaving my job which is 45 minutes away to go pick him up... he was covered all over his back and hind legs in pee, quite literally soaking”

Dog returned with severe diarrhea and untreated eye infection after boarding

“he came home with severe diarrhea and a bad eye infection the day he was picked up so it obviously had been there for days prior to pickup with no calls to us”

No outdoor area for dogs to relieve themselves

“THERE IS NO OUTSIDE AREA FOR DOGS TO RELIEVE THEMSELVES... the dogs pee and poop in the big play area, and the employees mop and clean all day”

Grooming negligence - dog returned with severe matting

“My dog came back with severe matting, dreaded hair, and excessive gunk in his eyes”

Staff not interacting with dogs during playtime

“none of the workers interact, pet, or give attention to most dogs”

Dog coming home covered in urine/pee(3 mentions)

“he was covered all over his back and hind legs in pee, quite literally soaking”

Poor customer service/rudeness at front desk(3 mentions)

“Rebecca was extremely rude and had no patience at all explaining how the day care and birthday celebration were”

Lack of communication during boarding(2 mentions)

“Despite being promised updates and pictures during onboarding, I received absolutely nothing”

Forced grooming packages for multi-day boarding

“if you board for 4+ days, they force you to purchase a grooming package”