Dogtopia of Haywood Road

Kennel cough outbreaks affecting multiple dogs

“My dog doesn't go anywhere else besides there and home, so it was obvious where it started. Took him to the vet and was confirmed he had kennel cough.”

Dog injured during boarding (bite wound, yeast infection leading to surgery and deafness)

“He was also scratching his ear nonstop... turns out he had gotten a yeast infection during his stay. He needed to get surgery from the infection and is now deaf in one of his ears.”

Dog not fed properly during boarding - lost 7 lbs

“My dog actually loss 7 lbs. This is totally unacceptable!!! While the cameras were a pleasant distraction, they failed to show that my dog was being starved while at this facility!!!”

Understaffing on weekends leading to safety concerns

“They only have 1 person working on Sundays who is responsible to check customers in/out and watch 20+ dogs... Larger dogs are put in with little dogs with a makeshift barrier to separate the two on weekends.”

Kennel cough/health outbreaks(5 mentions)

“One of my dogs came back with dried feces... I picked up 3 dogs 9 days later sick and with Kennel Cough.”

Communication about incidents/health issues(4 mentions)

“Dogtopia neglected to let us know of any of the issues they had caused when we picked him up.”

App/camera technical issues(2 mentions)

“However I was not able to get the video feature to work on the app.”

Spay/neuter requirement(2 mentions)

“Only neutered dogs”