Dogtopia of Huntsville - Madison

Mass staff walk-out/abandonment

“the entire staff resigned during a walk out with no notice... dogs, including ours, being left in crates unattended without food and water.”

Severe injuries/Attacks

“The second time he was injured so severely he required surgery... The dog who attacked him allegedly has a history of aggressive behavior.”

Neglect/Sanitation during understaffing

“Nine hours caged, peeing on themselves... staff turned the lights off in the facility so that you could not see what was happening inside on camera.”

Dogs smelling of urine upon pickup(6 mentions)

“my dog has been coming home smelling like urine, and running to her water bowl when this has never happened.”

Unfinished or poor quality spa services(4 mentions)

“I had scheduled a bath and comb out yet when my uncle arrived to pickup no bath or comb out.”

Lack of transparency regarding incidents(4 mentions)

“THEY NEVER CALL WHEN SOMETHING HAPPENS TO YOUR DOG. I went and picked her up and she had a giant gash on her back.”