Dogtopia of North Brookhaven

Grooming injury and lack of immediate notification

“The groomer cut him with a lateral incision which was very significant. I was never called or notified... they sent my dog home knowing he needed immediate medical attention.”

Severe medical distress during boarding (bloody stool/dehydration)

“She came out looking SO haggard, shaking, her nose was all bloody... she immediately dropped BLACK, completely liquid stool.”

Unsanitary conditions (feces smeared on dogs)

“several times we picked him up he had actual feces smeared onto him and was wet and sticky with pee covering most of his body.”

Webcam reliability(8 mentions)

“the stream very rarely works as it should - there’s a TON of buffering.”

Billing/Subscription transparency(5 mentions)

“No one verbally informed me that I had to fill out a form 7 days in advance for approval to pause or cancel the subscription.”

Staffing shortages/Excessive crating(6 mentions)

“There have been staffing shortages the past 2 weeks so they rotate the canine coaches... unsupervised dogs are in the crate a bit longer than normal.”