Dogtopia of North Raleigh

Dog attacked/injured by other dogs with no staff intervention

“My dog was attacked by another dog during his stay and we received a call on Christmas day that he needed to be taken to a vet for emergency care - possibly stitches, due to a laceration on his face and his eyelid.”

Dog injured on premises, staff not informed owner, video footage not provided

“My dog went there once and was injured. I was not even informed of the injury by any of the staff. After reviewing the footage, my dog was mistreated by the other dogs with no interference by any of the staff members.”

Dog health issues after visit (respiratory infection, worms)

“A few days after our visit, my dog came down with a respiratory infection and she had to receive vet care.”

Small dogs neglected or mistreated in separate room

“The small dog room has no windows and the attendants do not engage in any play with the dogs. Basically the small dogs are in a windowless room all day with nothing to do.”

Staff use crates as punishment/time-out for misbehaving dogs

“The practice of crating dogs that are 'misbehaving' is unacceptable. They crate dogs constantly.”

Facility odor - smell of urine/dogs(12 mentions)

“the entire place smells like dog urine. Dogs are returned reeking of the urine odor”

Overcrowding - too many dogs per staff(8 mentions)

“They usually have 35 + dogs for per Coach!! Too many dogs for anyone to handle safely.”

Dogs returned dirty or smelling of urine(7 mentions)

“He reeked of urine and his long coat was all scraggly and gross.”

Price concerns - expensive for services(6 mentions)

“The only downside is the cost, but it is a competitive rate and worth having good care for my dog.”

Vaccination requirement confusion/miscommunication(4 mentions)

“They declined his appointment because he did not have the flu vaccine. This is extremely misleading since he had all the acceptable vaccinations to join.”

Camera/webcam issues or downtime(4 mentions)

“one of the main areas hasn't had camera coverage in multiple weeks”

Poor customer service/rudeness(6 mentions)

“Called to get information on boarding my dog was rude and extremely unprofessional and continued laughing during my call.”