Dogtopia of Park Lane

Unreported physical injuries (Crate/Kennel Rub)

“I noticed a large portion of skin rubbed off his nose (basically raw) consistent with crate burn. No one called, informed me, or mentioned the injury.”

Unreported dog bite/attack

“my veterinarian confirmed that my dog had indeed been bitten by another dog, requiring antibiotics... the establishment's claim of ignorance regarding the incident's timing.”

Infections (Hot spots/Skin infections)

“After boarding here, my dog got a hot spot on his leg and his wound got infected badly... his paws got skin infection too.”

Lack of transparency regarding incidents(3 mentions)

“My nephew advised the facility DID NOT acknowledge that my dog nose was injured!!!”

Hygiene/Smell of urine on belongings(2 mentions)

“My two dog's pillow and two blankets were given back to me and they smelled like urine, A LOT of urine.”

Front desk/System disorganization(3 mentions)

“I don't think the online system communicates with the staff or vice versa. What you will see on your end may differ.”