Dogtopia of Round Rock

Dog injured during boarding with conflicting injury timelines and poor communication

“Our dog was injured while here. We were initially told we could have a copy of the video and then when we kept asking when they would be sending the video, they said they actually can't send the video to protect the privacy of other dogs… They said my dog had abscesses that burst and that's why he had so many lacerations. Took him to a vet immediately and were told they were absolutely not abscesses.”

Dog returned injured without staff notification

“My husband picked up & brought the dogs home after a weekend stay at Dogtopia & immediately I noticed this injury on his nose. I called & asked why we were failed to be informed about his injury & all they did was suggest we board him in the more expensive suite next time.”

Dog injured during grooming services requiring stitches

“Sent my dog there for a simple bath. They tried to remove some matting behind the ears and when i got home i noticed they had cut up his ears BADLY. I went to an urgent care and he had to get stitches ON BOTH EARS.”

Dog returned covered in urine and dehydrated after boarding

“When we picked him up around noon he, and his bed, were covered in his urine, he urgently had to pee when they handed over, and seemed pretty dehydrated when we got him home.”

Communication gaps and lack of transparency about incidents(4 mentions)

“We were failed to be informed about his injury”

Indoor-only play with no outdoor access(2 mentions)

“They get no outside time at all”

Dog returned with hygiene issues (urine smell, dirty bedding)(3 mentions)

“Last time I picked up my dog he smelled like pee”