DOGTOWN

Serious dog bite incident requiring stitches - staff failed to notice wound for hours, attacking dog had no active rabies vaccine on file

“My dog was bitten at Dogtown, resulting in a deep chest puncture requiring multiple stitches. Staff failed to notice the wound for hours.”

Witnessed dogs being aggressively attacked while staff did nothing

“I've seen dogs get aggressively attacked while staff just stand by and do nothing, even as chunks of fur are coming out.”

Overcrowded facility with unsanitary conditions

“The facility is severely overcrowded. Dogs urinate everywhere, and the smell is overwhelming.”

No-show for scheduled pickup leaving dog distressed for hours

“I scheduled a mid-day apartment pickup while at work. No one showed up. I only found out after my building called because my dog was shrieking in a panic for hours.”

Grooming dissatisfaction - puppy returned shaved instead of trimmed

“we asked for a trim and got him back completely shaved”

Poor communication after incident - no response to emails about billing

“I emailed politely three times to discuss the bill and explore shared responsibility. No response—not even a courtesy acknowledgment.”

Unreliable pickup service

“No one showed up. I only found out after my building called because my dog was shrieking in a panic for hours.”