Dulles Pets Hotel & Daycare

Dogs returned severely distressed, hyperventilating, and with apparent neglect (no food/potty breaks for days)

“The dog immediately went to the bathroom as I left the place... Within the next 3 hours, the dog needed to go to the bathroom 2 more time... She had over half the food my friend sent which indicates THEY DID NOT FEED THE DOG FOR SEVERAL DAYS.”

Dogs returned injured/limping with no communication from staff

“I dropped off a perfectly healthy dog and got back a limping dog. Nobody at the Pet Hotel had any idea how this happened despite them supposedly providing 3 individual play times each day.”

Severe neglect allegations including dogs not getting promised group playtimes, left in cages without bathroom breaks

“They didn’t get either one... The minute the dogs got outside they both peed for what seemed 5 mins straight as if they hadn’t been able to.”

Dogs returned smelling of urine and feces, facility cleanliness issues

“Our dog came home smelling terrible, his bed was lost at first... and was completely covered in urine and dirt.”

Staff on phones, not watching dogs during one-on-one time

“I sat outside and watched the one on one process that they are supposed to give dogs and the guy was looking at his phone while the dog walked around.”

Alleged abuse/neglect by staff and owner (racial slur, threatening staff, ice water baths, nearly killing pets)

“One supervisor routinely almost killed many pets simply because she refused to do any walk throughs... he called a staff member (who was a POC) a 'n***er' in front of the rest of the staff”

Lack of communication about dog issues/incidents(4 mentions)

“Nobody at the Pet Hotel had any idea how this happened... I was informed of some issue with something from a previous stay months ago where something was going on with his nails. Nobody had ever communicated this issue to me.”

Dogs coming back dirty/smelling bad(4 mentions)

“she was in a very bad condition, her hair had poop everywhere and she smelled really bad.”

Dogs not getting promised services (playtimes, walks, feeding)(4 mentions)

“my dogs were told they would get two group times one for each day of board. They didn’t get either one.”

Dogs losing weight during stays(3 mentions)

“we were shocked that she had lost so much weight for only being there 10 days.”

Staff unprofessional/inexperienced(3 mentions)

“Everyone that works there is in HS and are more worried about being on their phone than paying attention to your pet.”