El Segundo Pet Resort

Poor phone customer service and refusal to answer questions about boarding conditions

“The office person kept referring to the pet transporter and refused to answer basic questions. After the fourth question, she hung up on me.”

Inadequate feeding/care during boarding - food returned unopened, no communication about pet not eating

“They sent her home with most of her cans of food = they didn't feed her the proper meals while in boarding. The dry food was returned with the clip not sealing the bag and thrown to the side of the box = spoiled food.”

Grooming service miscommunication - services not performed, misleading information

“I was told over the phone when I made my appointment that my cat could be groomed and have a slight trim of her fur. So I came in today and the groomer tells me that he can only shave my cat completely.”

Unreachable by phone for bookings/inquiries

“I tried calling a few times in my lunch and got no answer. They close at 4PM and I have tried calling several times this afternoon and no answer.”

Value/price concerns(2 mentions)

“It's expensive but staff is excellent and very caring.”

Lack of 24-hour staff presence

“My dogs did not want to stay before you leave them ask if someone is there 24 hours very interesting answer”